TABLE OF CONTENTS



Section 1: Booking Network Sponsor Ads Activities


Q: Why I can't edit the Booking Network Sponsor Ads Activity for a hotel?


A: Please contact your hotel owner to invite you as a manager or admin role.

Q: Why I can not see Targets/Bids/Ads tag?


A: Please contact your account manager to grant you access.

Q: How to apply to a higher monthly budget set?


A: Please contact your account manager to remove the budget guidance or update the min&max value range. 

*System level min monthly budget value is 20 USD.

Q: Why there is no spending when I enable Expedia Travel Ads activity for a hotel?


A: Please check if you have finished all the actions which is required in the participation guides, which can be referred to as How to Participate in HMP Booking Network Sponsor Ads Activities

  • If not, please go ahead to finish the actions; 
  • If yes, please contact your account manager if your hotel has successfully activated Expedia Travel Ads




Section 2: Expedia Travel Ads Activities


Q: Why I can not edit the Expedia Travel Ads Activity for a hotel?


A: Please contact your hotel owner to invite you as a manager or admin role.

Q: Why I can not see Targets/Bids/Ads tag?


A: Please contact to your account manager to grant you access.

Q: Why I can not review the Ad copies?


A:Please check if you have installed the ad block plug-in, like Adblock plus, etc.

  • If yes, please disable it and refresh the page again.

Q: How to apply to a higher monthly budget set?


A: Please contact your account manager to remove the budget guidance or update the min&max value range.

*System level min monthly budget value is 20 USD.

Q: Why there is no spending when I enable Expedia Travel Ads activity for a hotel?


A: Please check if you have finished all the actions which is required in the participation guides, which can be referred to How to Participate HMP Expedia Travel Ads Activity.

  • If not, please go ahead to finish the actions; 
  • If yes, please contact your account manager if your hotel has been successfully activated Expedia Travel Ads.